Customer Service and Admin Assistant

Job description


We are looking for a robust and energetic Customer Service and Admin Assistant. You are friendly, service-oriented, well-organized, proactive and always ready to serve with a smile. You will implement administrative procedures, policies, and systems to ensure our company’s high performance. You love solving problems and are willing to go the extra mile to ensure customer satisfaction.


  • Liaise closely with our customers (using communication channels i.e phone, email, WhatsApp, Social media etc).
  • Handle phone calls. Check voicemail, chat, and/or electronic cue frequently to identify customers who need service.
  • Proactively follow up leads and reach out to understand customers’ problems.
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
  • Escalate complex support issues to higher level manager.
  • Provide administrative support to the executive on a timely, effective, and professional manner.
  • Deliver weekly or monthly reports on assigned projects.
  • Assist operational activities as needed. i.e events coordination
  • Maintain the workflow. Improve systems by analyzing current practices, documenting records, controlling forms.
  • Keep documents, processes, procedures up-to-date.

Successful Candidate should possess these qualities : 

  • Able to work in fast paced environment, and comfortable to work in shift when needed.
  • Flexible Availability - Including Nights, Weekends, and/or Holidays 
  • Minimum Diploma or equivalent
  • Required language(s): Bahasa Malaysia, Chinese, English
  • 1-2 years of clerical/administrative experience preferred 
  • A meticulous & positive energy team player 
  • Pleasant looking & "Ready to serve with a smile ” personality
  • Highly reliable, time sensitive and great attention to detail.
  • Excellent written and verbal communication skills
  • Knowledge of regulatory standards and compliance requirements is a plus.
  • Excellent prioritization and analytical skills.
  • Take responsibility for the image of the company.
  • Ability to maintain a friendly and professional demeanor when interacting with customers and colleagues.
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support.
  • Intermediate proficiency in Microsoft Office, Emails, Google Suites. 
  • Willing to work at location Desa Parkcity, Kuala Lumpur.

Why join our Wanderclass family?

  • Fit at Work . Unlimited Free Fitness classes & Team Workout.  
  • Learning and Development . We believe if you are not learning, you are dying. Exposure to international personal development workshop, seminars & trainings. Expense claims on educational books
  • Team outings . From holiday parties to an unexpected MMA match outing, there's lots of opportunities to get to know the team from various nationalities & cultures. Ouh, we are really into team movie screening and previews !
  • Hearty kitchen and.. occasional Happy hour ! Coffee, Healthy snacks, breakfast. New team mate is a good reason to celebrate with Happy hour !
  • Growth story .  Own your story. Be part of a vision that pushes boundaries for a brighter future. Everyone in the company has a personal stake in the success and accomplishment of Wanderclass. Stay long enough to tell the story to your grandchildren.